Our web-based system, JCGPerformanceTracker™, is built specifically for the funeral industry.

• Family Satisfaction Surveys: Each funeral client family receives a satisfaction survey. Responses are reviewed monthly through customized online reports to quickly identify service areas that need attention.

• Sales Analysis: Every month, we input all funeral customer sales contracts into JCGPerformanceTracker™ and the results are formatted into customized reports to measure sales performance by company, location and arranger.

We give you the financial information you need to effectively and profitably operate your company, in a user-friendly format. Having the right financial management tools and in-depth analysis can make a world of difference.

To maximize your company’s performance and meet the increased industry challenges, Johnson Consulting offers the following services through JCGPerformanceTracker™ software and our team of professionals:

• Receivables Tracking: Review the “Days in Receivables” on a monthly basis and track individual funeral arranger’s performance.

• Employee Incentive Program: Drive performance by strategically rewarding the achievement of customer service, sales and receivables targets.

• Accountability Management: Measure and evaluate performance to identify key performers for positive reinforcement, as well as underperformers for additional coaching and training.

• The Johnson Consulting Group Success Plan: We work closely with you during the implementation and execution of the Performance Improvement Program to ensure optimum operating results.

Johnson Consulting’s experience of owning, managing, buying, selling and valuing a funeral business is unmatched. We provide detailed business analysis to determine exactly how much your funeral home business is worth at any time and help you with succession planning.

Whether it’s buying, selling or succession planning, with our impartial third party approach we help business owners evaluate the relative merits of the options available and determine the best time to take action.

In today’s competitive marketplace, a well trained workforce is an important competitive advantage. Johnson Consulting Group offers an extensive library of funeral industry training programs designed to improve the effectiveness of your staff and business. Let our staff tailor these programs to your audience, budget and preferred delivery method.

We will help you put a loan or finance package together that will educate lenders on the cash flow potential of funeral businesses for acquisitions, expansions, buy-outs and refinancing. With over 100 years of experience and our many bank relationships, you can trust us to help you through the entire process: from an open and honest conversation at the very beginning regarding the likelihood of receiving a loan under your circumstances to loan submission, funding and closing.